Refund policy

At Rulleris.store, we want every customer to be completely happy with their kawaii stationery purchases. If for any reason you are not satisfied with your order, our return and refund policy is here to help.

Eligibility for Returns

  • Returns must be requested within 30 days of receiving your order.
  • Products must be unused, undamaged, and in their original packaging.
  • Personalized or custom items may not be eligible for return unless they arrive defective.

How to Return an Item

  1. Contact our support team at support@Rulleris.store or call (800) 387-6556.
  2. Provide your order number and reason for the return.
  3. Our team will guide you through the return process and provide a shipping label if applicable.

Refund Process

  • Once we receive your returned item, it will be inspected.
  • Refunds will be issued to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable, except for defective or incorrect items.

Exchanges

  • We also offer exchanges for items of equal value.
  • Contact our support team to arrange an exchange.

We aim to make the return process as simple and stress-free as possible, so you can shop our cute stationery with confidence.